Refund policy
At PETALA, we want every order to feel thoughtful, beautiful, and worthy of the moment it was created for. If there is an issue with your order, please review our policy below.
Returns & Replacements
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery. We will gladly arrange a replacement, store credit, or refund depending on the situation.
Quality Concerns
If you are dissatisfied with the quality of your flowers, please contact us within 24 hours of receiving your order. Photos may be requested so we can better understand the issue and find the most appropriate solution.
Refunds
Approved refunds will be issued to the original payment method. Please allow up to 7 business days for the refund to appear, depending on your payment provider.
Non-Returnable Items
Due to the perishable and custom nature of floral products, all sales are considered final.
Pre-orders and custom arrangements are prepared specifically for your selected date and may not be canceled or refunded once processing has begun.
As flowers are seasonal and naturally unique, slight variations in flower varieties, shape, color, or overall appearance may occur. Any substitutions made will always maintain the original style, palette, and value of the arrangement.
While we always preserve the overall style, palette, and value of each design, exact flower varieties may occasionally vary based on seasonal and market availability.
Delivery
Delivery times are estimated and may vary slightly due to traffic, weather, holidays, or order volume.
Delivery fee is non-refundable.
Substitution Policy
Any necessary substitutions will always be made with flowers of equal or greater value while preserving the intended aesthetic of the arrangement.
Weather disclaimer
During extreme weather conditions, certain flower varieties may have reduced longevity despite proper care.
Once an order has been delivered or picked up, PETALA is no longer responsible for flower care or handling conditions.
Contact
For any questions regarding your order, please contact us at:
Petala.Cleveland @gmail.com
216-856-1711
@petala.flower.boutique
By placing an order with PETALA, you agree to the terms outlined in this policy.
Effective Date: March 1st 2024