Privacy policy
Privacy Policy
At PETALA, we value your privacy and are committed to protecting the personal information shared with us through our website, social media, and ordering platforms.
Information We Collect
When placing an order, submitting a contact form, or communicating with us, we may collect information including:
• Name
• Email address
• Phone number
• Billing and delivery address
• Payment information
• Order details and preferences
• Messages or communications sent to us
We may also automatically collect limited technical information such as IP address, browser type, device information, and website activity to help improve our website experience.
How We Use Your Information
Your information may be used to:
• Process and fulfill orders
• Coordinate deliveries and pickups
• Provide customer support
• Communicate regarding your order or inquiry
• Improve our website, products, and services
• Send occasional marketing emails or promotions (you may unsubscribe at any time)
Payment Security
All payments are processed through secure third-party payment providers. PETALA does not store full credit card information on our servers.
Third-Party Services
We may work with trusted third-party providers such as payment processors, delivery platforms, analytics tools, or website services necessary to operate our business. These providers only receive information required to perform their services.
Data Retention
We retain customer information only for as long as necessary to fulfill orders, provide support, comply with legal obligations, or improve our services.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us directly.
Marketing Communications
By providing your email or phone number, you agree that PETALA may contact you regarding your order or occasional promotional updates. You may opt out of marketing communications at any time.
Policy Updates
This Privacy Policy may occasionally be updated to reflect changes to our practices or services. Updated versions will always be posted on this page.
Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact us at:
petala.cleveland@gmail.con
216-856-1711
@petala.flower.boutique
By using our website or placing an order with PETALA, you agree to the terms outlined in this Privacy Policy.
Effective Date: March 1 2024
By using our website or services, you consent to the terms of this Privacy Policy.